Drinks fit for a palace and the most discerning palate.

Trade FAQ

BECOME A CUSTOMER

Simple, either fill out and return our Quick Account form or our Full Account form.


PLACING ORDERS

Enter your order through our B2B app or web-portal, if you don't have the access yet or would like to talk to someone about your order please contact us.


ORDERING PORTAL AND APP


PalaisAppHome.pngPalaisAppOrdering.png


FEATURES:

  • 24/7 visibility to stock levels and pricing

  • Pre-order function for shipments on the water

  • Easy to use shopping cart design

  • Product images and detailed tasting notes

  • Special deals only available to app/portal users

  • iOS, android or web-portal access


UPDATED NATIONAL DELIVERY SCHEDULE exSA (2017)

CITY/REGION

FREQUENCY

ORDER CUTOFF DAY/TIME

ETA

Adelaide

Daily

Daily 10am

Next Business Day

Melbourne, Sydney, ACT#, Central Coast#, Wollongong#

Weekly

Wednesday COB

Wednesday (5 business days after order cutoff)

 Perth, Brisbane, Tasmania,

Fortnightly

Every 2nd Wed COB (dates below**)

Wednesday (5 business days after order cutoff) #add 2 days

** Fortnightly Order Cutoff Dates for Perth, Brisbane & Tasmania:

Wed 8-Feb, 22-Feb, 8-Mar, 22-Mar, 5-Apr, 19-Apr, 3-May, 17-May, 31-May


Notes:

  • Full pallets direct from SA generally have a faster turn-around, here is our freight providersí schedule for full pallets direct to you.

  • While we refrigerate our stock all the way from brewery to each depot in each state, if you would like the local delivery leg refrigerated (eg from our NSW depot to your NSW address) a $45 surcharge will apply to your order. This excludes SA customers where our local deliveries are already refrigerated.



FREIGHT SURCHARGES SEPT 2016

3+ cases/kegs: no charge

2 cases/kegs: $5 exGST

1 case/keg: $15 exGST

Note: Above charges are based on deliveries to Metro areas of Adelaide, Melbourne, Sydney, Brisbane and Perth. Regional freight attracts a surcharge which is calculated for each delivery and can be quoted before delivery on request.